Privacy Policy
This Privacy Policy explains how Visual Syndicate ("we", "us", or "our") collects, uses, and protects information when you visit visualsyndicate.co or contact us regarding our services. We are committed to handling your personal data responsibly and in accordance with applicable privacy laws including the GDPR and CCPA.
1. Information We Collect
We may collect the following types of information:
Contact information — when you reach out via email or a contact form, we collect your name, email address, and any details you voluntarily provide.
Usage data — we may collect anonymised information about how visitors interact with our site, including pages visited, time spent, and referring URLs, via analytics tools.
Cookies — our site may use cookies and similar tracking technologies to improve your browsing experience. You can control cookie preferences through your browser settings.
2. How We Use Your Information
We use the information we collect to:
• Respond to enquiries and provide information about our services • Communicate regarding potential or active project engagements • Improve and maintain the performance of our website • Comply with legal obligations
3. Third-Party Services
We use a small number of third-party services that may process data on our behalf:
Vimeo — we embed video content hosted on Vimeo. When you view these videos, Vimeo may collect data in accordance with their own Privacy Policy.
Analytics — we may use analytics tools (such as Google Analytics or similar) to understand site usage. These tools may set cookies and collect anonymised data.
We do not sell your personal information to any third party.
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry data is generally retained for up to 24 months. You may request deletion of your data at any time.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
• Access — request a copy of the data we hold about you • Correction — request that inaccurate data be corrected • Deletion — request that your data be deleted • Objection — object to certain processing of your data • Portability — receive your data in a portable format
To exercise any of these rights, contact us at info@visualsyndicate.co.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.
8. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Visual Syndicate info@visualsyndicate.co